Terms and Conditions
By booking on to a Hiking Nation trip or holiday, you accept that you are participating in activities of your own accord, entirely at your own risk and expressly accept that neither Hiking Nation nor the organisers have any responsibility or liability for loss or injury.
Furthermore, you agree that Hiking Nation bears no responsibility for the accuracy of information regarding public transport costs, times and conditions of carriage or statistical, technical or safety specifications regarding equipment, facilities, timings or costing either on its own or other websites or documentation.
Though Hiking Nation will endeavour to offer what it believes to be accurate information at the time of publication for any event, you agree that it is ultimately the responsibility of each participant to satisfy themselves of any accuracy of the information directly with third-party facilities, enabling companies or persons, like hotels and etc.
It is your responsibility to inform Hiking Nation about any relevant health conditions to ensure you are personally satisfied with any agreed actions relating to it.
HIKE PACE AND SAFETY
Our hikes have a moderate pace, not too fast and not too slow, to ensure you enjoy your surroundings and to avoid unnecessary injuries like falls and ankle sprains. To ensure everyone has a good time we have set a few rules on this topic:
Your guide may refuse to take you on a hike if they believe you to be physically unfit for the exercise ahead.
Your guide may refuse to take you on a hike if you are carrying the wrong gear for the trail ahead.
Your guide may ask you to turn back if your pace is so slow that it would extend the hike to extra hours. If you refuse to turn back and cannot catch the pace of the group, the guide will assume that you are capable of finding your way back to your final destination.
Your guide will not rush the group to catch up with a faster hiker. If you disappear ahead, your guide will assume you decided to leave the group and find your own route.
We strongly recommend you take out appropriate travel insurance cover at the time of booking. This travel insurance should cover you for all activities and cancellations, curtailment of your break or holiday and any illness that may stop you from attending.
Under certain extreme situations where it is considered dangerous, then we may modify, or change, the route to take account of any safety concerns. No refunds are due if routes are changed for safety reasons.
A deposit is payable upon booking a trip or holiday. The deposit is non-refundable and non-transferable unless specified. The deposit will only be refunded if the event is cancelled by us or rescheduled by us and the participant cannot make the rescheduled dates.
Unless otherwise specified, the balance of the payment for short breaks of less than 7 days is usually due 30 days before the start date unless otherwise specified.
For holidays and treks of one week or longer, the balance is due at least 60 days before the start date or as specified as per the trip details. If the balance is not received by the due date, Hiking Nation reserves the right to cancel the booking and re-advertise it. Any deposit will not be refunded.
Cancellation and Refund Policy for Overnight Trips
If a participant cancels a booking, the deposit is forfeited.
If a participant cancels a booking less than 56 days (8 calendar weeks) before an event and the balance has been paid, Hiking Nation will endeavour to fill that place.
If we are able to fill the cancelled place then we will either :
(a) refund the advertised cost of the event less the non-refundable deposit.
(b) transfer the whole cost of the event towards another event. In this case, the participant should book themselves onto another event to take within the next 12 months (i.e. no more than one year later than the date of the original cancelled event).
If the space cannot be filled, no refund will be made.
Day trip fees are payable in full immediately at the time of booking.
Cancellation and Refund Policy for Day Trips
You can cancel your day trip at any time up to five days before the trip starts.
Trips are not cancelled if the weather is poor, and refunds are not possible under these circumstances.
You will receive a full refund if we cancel the trip for any reason.
Hiking Nation cannot be held responsible for any loss, damage to, or theft, of personal belongings, or for any illness, injury or accident which may occur during a tour or guided walk unless proven to be caused by negligence on the part of Hiking Nation.
Clients should take all normal, sensible precautions and exercise an appropriate degree of care at all times. It is recommended that clients carry insurance for personal optical or electronic equipment and this is often covered by household insurance so please check with your provider.
For all trips and especially our overseas trips, we recommend you take out travel insurance as soon as you book. This should cover you for any cancellation, illness or any other circumstances that may prevent you from attending the trip, as well as any flight delays, lost luggage and any other additional travel expenses incurred.
Smoking (of cigarettes/e-cigarettes/vape pens) is not permitted during our events either inside or in a group environment. You may smoke outside designated areas.
Dogs are very welcome on our day trips but check with us first.
The minimum age is 18 years of age.
Teenagers and pre-teens may be allowed on trips if accompanied by an adult.
Private bus transportation
For some of our trips, we offer full travel on our own private buses.
If attending events in our private bus, you agree to respect any extra rules specific to road trips.
As with any road trips and vehicle transportation, there is a chance of being stuck in traffic for long periods and also of vehicle breakdowns.
By signing up for a trip that includes travel in our buses, you agree to be understanding if things don't go to plan. No refund will be made if the trip is delayed or shortened because of such events.
A refund will be given if the trip has to be cancelled.